Chun-Tzu (Claire) Chang

ex- Cisco | Enterprise SaaS | Data-Driven Design | Visual Design | A11y

I’m a Senior Product Designer who turns complex enterprise challenges into intuitive user experiences. I have 4 years of SaaS and 1.5 years of B2C product design experience, and I’m comfortable partnering with cross-functional teams while quickly ramping up in new domains.

01 Webex Website Sign-On Revamp

Design lead for a Webex redesign focused on modernizing the visual experience and simplifying sign-in and sign-up flows for SMB and individual users, driving higher conversion rates.

UX design, Visual Design

02 Webex Cross-Platform Unified Sign-on Redesign 🔐

Led the redesign initiative to resolve UX and UI inconsistencies across seven product entry points, creating a more cohesive, scalable system and improved user experience.

UX Design, Multi-Product, Cross-Functional Leadership

03 Webex User Hub- New User Settings

Established a scalable settings architecture supporting multiple user segments, and unified call settings within a newly developed portal.

UX Design, SaaS Product

04 Webex Website Checkout Revamp

Drove a data-informed, end-to-end checkout experience revamp for SMB and individual users—streamlining flows and boosting conversion by 10%.

UX Design, Data-Driven

05 Webex B2B Mode Management

Introduced a call-forwarding feature in the new user portal, translating calling agents’ needs into a streamlined and intuitive experience.

UX Design, B2B, SaaS Product, Quick Domain Knowledge Adoption

06 Integrated Existing Webex Profiles 🔐

Consolidated multiple profile features into a unified experience, improving UX consistency in the new portal through rapid, rationale-driven iteration.

UX Design, Layout Design, Project-Driven